PRIVACY POLICY

1. INTRODUCTION

Cycle Valley places great importance on protecting your personal data and your privacy.

In this privacy statement (hereinafter the “Privacy Statement”), we inform you about how we collect, use, store, and protect your personal data.

Cycle Valley processes personal data with respect for your privacy and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We reserve the right to amend this Privacy Statement at any time. The most recent version is always available on our website.

Lastupdatedat on: June 22, 2026

2. DEFINITIONS

Personal Data

Any information that can be used to directly or indirectly identify a natural person.

Processing of personal data

Any operation performed on personal data, such as collecting, recording, organizing, storing, accessing, using, sharing, modifying, or deleting it.

Processor

A natural person, legal entity, or organization that processes personal data on behalf of the data controller.

Data Controller

The natural person, legal entity, or organization that defines the purpose and means of the

governing the processing of personal data.

3. WHO IS COVERED BY THIS PRIVACY POLICY?

This Privacy Statement applies to all customers, visitors, suppliers, prospects, event participants, and other individuals whose personal data is processed by Cycle Valley in its capacity as the data controller.

Hereinafter, these individuals will be referred to as “data subjects.”

4. CONTACT INFORMATION

Cycle Valley

Business Registration Number: BE 0667.738.102

Address: Alfons Gossetlaan 40, 1702 Groot-Bijgaarden

Email: info@cyclevalley.be

Phone: +32 472 31 45 28

Website: https://www.cyclevalley.be

If you have any questions about this Privacy Statement or the processing of personal data, please contact us at: info@cyclevalley.be.

5. DATA CONTROLLER

Cycle Valley acts as the data controller for the personal data processed in connection with its activities.

If you wish to exercise your rights, please contact us at info@cyclevalley.be.

6. WHAT PERSONAL DATA DO WE PROCESS?

6.1. Based on the performance of a contract: Requests for Proposals

When you request information or a quote, we process the following, among other things:

      • last name and first name;
      • company name;
      • email address;
  • phone number;
  • language;
  • other information you provide voluntarily.

This information will be used solely to process your request and prepare a suitable proposal.

Orders, Billing, and Sales Follow-Up

When providing products and services, we process:

  • identification information;
  • contact information;
  • professional information;
  • billing information;
  • communication data.

This processing is necessary for the performance of the agreement.

Customer Accounts

When you create an account on our website or platforms, we process:

  • identification information;
  • contact information;
  • login and security information.

6.2 Based on your consent

You can withdraw your consent at any time.

Newsletter

When you sign up for our newsletter, we process your email address to keep you informed about our activities, products, and services.

You can unsubscribe at any time.

Customer Satisfaction Surveys

We may invite you to participate in a customer satisfaction survey to help us improve our services.

Use of Photos and Images

When we publish specific photos or videos in which you are clearly recognizable, we will ask for your permission in advance.

These images can be used on:

  • our website;
  • social media;
  • marketing and communication channels.

Dietary Preferences at Events

At events, you can voluntarily share information about your dietary preferences or allergies so that we can provide appropriate catering.

This information is used solely for this purpose.

6.3 Based on Legitimate Interest: Video Surveillance

Camera surveillance may be in place at certain locations to:

  • to protect people and property;
  • to identify incidents;
  • to ensure safety.

Contact Requests

When you contact us by phone, email, social media, or through a contact form, we use your information solely to answer your question.

Direct Marketing

If we have an existing customer relationship, we may send information about similar products and services.

You can unsubscribe at any time, free of charge.

Website Analysis

We use analytics tools to improve our website. This data is anonymized as much as possible.

7. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Cycle Valley never sells your personal data to third parties. We share personal data only:

  • with service providers who support us;
  • with financial institutions and insurance partners, if necessary;
  • when required by law;
  • if you have given your consent to this;
  • with partners who organize events together with us.

When we work with third parties, we ensure that they comply with GDPR regulations.

8. PROTECTION OF YOUR PERSONAL INFORMATION

Cycle Valley takes appropriate technical and organizational measures to protect your personal data against:

    • loss;
    • unauthorized access;
    • abuse;
    • change;
    • destruction.

If personal data is processed outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place in accordance with applicable regulations.

9. RETENTION PERIODS

We do not retain personal data for longer than is necessary for the purposes for which it was collected, unless a statutory retention period provides otherwise.

Anonymized data may be retained for a longer period for statistical purposes.

10. COOKIES

Our website uses cookies.

You can find more information about this in our cookie policy: https://www.cyclevalley.be/cookiebeleid-eu/

11. YOUR RIGHTS

You have the following rights:

  • right of access;
  • right to correction;
  • right to erasure;
  • right to restriction of processing;
  • right to object;
  • right to withdraw consent;
  • Right to data portability.

12. HOW CAN YOU EXERCISE YOUR RIGHTS?

You can exercise your rights by sending an email to:

info@cyclevalley.be

To prevent abuse, we may ask for additional information to verify your identity.

We will respond to your request within one month, barring exceptional circumstances.

If you are not satisfied with the way we handle your personal data, you can file a complaint with the Data Protection Authority:

Data Protection Authority

35 Drukpersstraat

1000 Brussels

https://www.gegevensbeschermingsautoriteit.be